Refund & Return Policy – The Choice Mart

At The Choice Mart, we aim to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

1. Return & Exchange Duration

• Customers can request a return or exchange within 7 days of receiving the product.
• Requests made after 7 days will not be accepted.

2. Conditions for Return / Exchange

To be eligible:

• Product must be unused, unwashed, and in original condition
• Must include original packaging, tags, and accessories
• Product should not show any signs of use or damage caused by the customer

⚠️ Used or damaged items will NOT be accepted for return or exchange.

3. Return Shipping Charges

• Return shipping costs will be paid by the customer
• The store will not cover return delivery expenses

4. Refund Policy

• Only the original product price will be refunded
• Delivery/shipping charges are non-refundable
• Refund will be processed after we receive and inspect the product

5. Damaged or Defective Products

If you receive a damaged or broken product:

• You must record a clear video while opening the parcel
• The video must show:
  • The sealed package
  • The opening process
  • The damaged item

❌ Without an unboxing video, claims for damaged items will NOT be accepted

6. Non-Returnable Items

We do not accept returns for:

• Used products
• Items without original packaging
• Items damaged due to misuse
• Products reported after 7 days

7. Exchange Policy

• Exchanges are subject to stock availability
• If the desired item is not available, a refund will be issued (product value only)

8. How to Request a Return

To initiate a return or exchange:

1. Contact us within 7 days of delivery
2. Provide:
   • Order number
   • Reason for return
   • Unboxing video (if damaged)

Our team will guide you through the next steps.

---

Important Note

By placing an order at The Choice Mart, you agree to all the terms mentioned above.